Refund Policy
Customer satisfaction is important to us.
Beyond Better develops premium science-backed dietary supplements designed to support long-term wellness. Our products are manufactured in accordance with applicable quality standards and sold directly through our official website.
Refund Eligibility
Refunds are available only if:
- the wrong product is delivered
- the product arrives damaged
- the shipment is confirmed lost by the courier
Customers should contact us within 48 hours of delivery and provide photographs of the product and packaging.
Refunds are processed after verification. Approved refunds are issued to the original payment method within a reasonable processing period.
Opened or used products are generally not eligible for refunds unless required under applicable law.
How to Request a Refund
Refund Timeline
Frequently Asked Questions
Can I return an opened supplement?
No. Opened or used products are generally not eligible for refunds unless required under applicable law.
Can I cancel after shipping?
No. Once an order has been packed or dispatched, cancellation may no longer be possible.
When will I receive my refund?
Usually within 5–7 business days of approval, once your bank has processed it.
Will shipping charges be refunded?
Only under eligible circumstances, as determined during verification.